Few events are more challenging and stressful for individuals or families than moving to a new location. To meet these challenges, RSI provides each of its customers with a single point-of-contact and a customized moving solution. This personalized service and attention to detail benefits the client by providing efficiency, constant communication, and cost-effectiveness. Every RSI customer is provided with a single point of contact and a customized moving solution.
Services
RSI’s scope of services include the following:
International Move Management
As an independent, RSI has built strong alliances with proven transportation service providers worldwide without regard to affiliation. This select group of service providers shares RSI’s on-going commitment to service excellence.
As the actual freight forwarder, RSI coordinates each step of the international move process to ensure all shipments are handled in a timely, efficient, and professional manner. Highly experienced and skilled relocation experts plan, track, and manage every aspect of every move. This attention to detail ensures a successful and cost-effective international relocation.
- Single Source Contact – one point of contact to manage every aspect of the move process
- Transferee Communication – experienced RSI professionals provide international move counseling, needs assessment, and continuous communication
- Quality Assurance – RSI’s quality assurance program has been designed to ensure that each step of the move process is performed in a timely, efficient, and professional manner
- Comprehensive Transit and Storage Insurance – full replacement coverage (no deductible) and expedited claims settlement
- RSI International Transferee Packet – each transferee receives a customized packet of information regarding their international relocation, including detailed customs requirements
- RSI Technology – RSI’s MoveStar system provides state-of-the-art Web-based Shipment Tracking and customized reporting
- Long-Term Storage Management – total coordination and centralized billing of permanent storage shipments on a global basis
- Auditing – all client billing and supplier invoices are audited for accuracy
Domestic Move Management
As an independent, RSI has the flexibility to partner with proven transportation service providers without regard to van line affiliation. This select group of service providers shares RSI’s on-going commitment to service excellence.
RSI administers the entire domestic move management process in-house, ensuring that each step is completed in a timely, efficient, and professional manner. Highly experienced and skilled relocation experts plan, track and manage every aspect of every move. This attention to detail ensures a successful and cost-effective relocation.
- Single Source Contact – one point of contact to manage every aspect of the move process
- Transferee Communication – experienced RSI professionals provide domestic move counseling, needs assessment, and continuous communication
- Quality Assurance – RSI’s quality assurance program has been designed to ensure that each step of the move process is performed in a timely, efficient, and professional manner
- Comprehensive Transit and Storage Insurance – full replacement coverage (no deductible) and expedited claims settlement
- RSI Domestic Move Packet – each transferee receives a customized packet of information regarding their domestic relocation
- RSI Technology – RSI’s MoveStar system provides state-of-the-art Web-based Shipment Tracking and customized reporting
- Auditing – all client billing and supplier invoices are audited for accuracy
FlexMove
Traditionally, shipments weighing under 3,500 lbs are a challenge to conventional household goods carriers. Traffic imbalances coupled with driver and equipment shortages make these smaller shipments less attractive and difficult to service – especially during the peak summer season and at month’s end. FlexMove is the solution designed to overcome these barriers.
FlexMove is an innovative door-to-door move management program developed by RSI for moving smaller shipments of household goods within the United States. Combining methodology from international shipping with RSI’s extensive agent network specializing in the handling of household goods, the FlexMove program results in less handling, less damage and flexible delivery options. Shipments can be transported faster and more cost-effectively via common carrier and in some situations, via deferred airfreight service.
- Single point of contact at RSI for constant and effective communication
- Complete pack & load, delivery, unpacking and debris removal services included in door to door rates
- Packing and loading by professionally-trained crews using proven international standards
- RSI’s quality assurance program
- Reliable one-day pack and one-day delivery dates
- Door to door service in 7 to 10 business days between most points in the United States
- Full replacement insurance coverage included in door to door rates
- No re-delivery out charges from S.I.T.
- Web-based Shipment Tracking and customized reporting via RSI’s MoveStar system
Quality Assurance
RSI’s Quality Assurance program is designed to ensure that each step of the move process is performed in a timely and professional manner. With the flexibility and objectivity afforded an independent specialist, RSI strives to get it right the first time, every time.
As a move management company, RSI is accountable for the transportation services provided by its staff and select service partners. Therefore, it is imperative that a system of performance measurement standards and tracking be in place.
The Quality Assurance program has been designed to objectively measure, track, and report performance results. Data from performance reports is used to evaluate RSI’s staff and service partners on an ongoing basis.
- Obtaining post-move survey evaluations to gain vital transferee feedback
- Soliciting client feedback on RSI services via semi-annual surveys
- Maintaining a system that measures and reports performance results
- Selecting the most qualified agents based upon quality performance measures and unique shipper requirements
- Performing quality checks on pack, load and delivery dates
- Conducting periodic supplier meetings to review performance data and exchange process improvement ideas
- Audit all move-related invoices to ensure accurate billing
- Visit key supplier locations to inspect facilities and meet operations staff