RSI's "RightMove" quality assurance program is designed to ensure that each step of the move process is performed in a timely and professional manner. With the flexibility and objectivity afforded an independent specialist, RSI strives to get it right the first time, every time.

As a move management company, RSI is accountable for the transportation services provided by its staff and select service partners. Therefore, it is imperative that a system of performance measurement standards and tracking be in place.

The "RightMove" program has been designed to objectively measure, track, and report performance results. Data from performance reports is used to evaluate RSI's staff and service partners on an ongoing basis.

Key elements to "RightMove" include:

• Obtaining post-move survey evaluations to gain vital transferee feedback
• Soliciting client feedback on RSI services via semi-annual surveys
• Maintaining a system that measures and reports performance results
• Selecting the most qualified agents based upon quality performance measures and unique shipper requirements
• Performing quality checks on pack, load and delivery dates
• Conducting periodic supplier meetings to review performance data and exchange process improvement ideas
• Audit all move-related invoices to ensure accurate billing
• Visit key supplier locations to inspect facilities and meet operations staff