RSI :: Moving Guide

Forms

RSI Post-Move Survey

Thank you for taking the time to complete our survey.

Today's Date:

Your Name:

Origin:

Destination:

I. THE PRE-MOVE SURVEYOR

...Punctuality (arriving at appointed time)
...Knowledgeable & professional
...Responsiveness to your questions & concerns
...Thoroughness in explaining the packing and loading process
...Your overall satisfaction with the survey

II. ORIGIN SERVICES

The packing & loading crew:
... Arrival within the scheduled timeframe
... Prepared with the necessary materials & equipment
... Skilled & professional
... Neatness, courtesy & cooperation
... Respectful, attentive & responsive to your needs
... On schedule with completing the packing and the loading
... Your overall satisfaction with the packing and loading process

III. DESTINATION SERVICES

The delivery crew:
... Arrival within the scheduled timeframe
... Asked if you wanted items unpacked? (Yes/No)
... Efficient and professional
... On schedule with completing the unpacking and the unloading
... Removal of the debris if requested
... Your overall satisfaction with the destination services

IV. RSI MOVE MANAGEMENT

... Would you recommend RSI’s services for future              corporate relocations? (Yes/No)
... The RSI staff’s professionalism & level of knowledge
... The RSI Coordinator in clearly explaining the
            door-to-door household goods move process
... The RSI Coordinator in providing continuous and              timely communication
... The accessibility/availability of the RSI Coordinator
... The responsiveness of the RSI Coordinator to your              requests
... The RSI relocation materials provided to you
... The RSI Coordinator’s attentiveness to your needs              and/or those of your family
... The RSI Coordinator’s helpfulness in easing the              overall transition for you and/or your family
... Your overall level of satisfaction with the RSI              Relocation Coordinator
... Did you experience loss or damage to your              shipment? (Yes/No)
... The responsiveness of RSI in assisting with your              claim